From ring to booked, without you lifting a finger.
Here's exactly what happens when a customer calls — and what you need to do to get started (not much).
Getting started
- 1
Tell us about your business
Services, opening hours, prices you want quoted (or not), how urgent jobs should be handled. About ten minutes.
- 2
Get your UK number
We issue a local or mobile number once Ofcom verification clears. Give it out, or forward your existing line to it.
- 3
Your receptionist answers
Every call, day or night. It answers questions from your information, books real slots and takes messages.
- 4
You get the details instantly
A clear summary by text, WhatsApp or email — name, number, what they need, how urgent — plus the full transcript.
Every call, step by step
A customer calls
Your Automate Leads number — or your own number, forwarded — rings.
Your receptionist answers
In your chosen voice, with your greeting. It knows your services, hours, prices and FAQs.
It sorts out what they need
Answers questions, checks real availability and books, or takes a callback request with every detail.
Everyone gets confirmation
The caller gets a text (if they agree). You get a summary by text, WhatsApp or email.
When it can’t help, it says so. If a caller asks something your receptionist hasn’t been told — a price you haven’t listed, an unusual job — it never guesses. It takes their details and passes the question to you.
Keep your existing number
Most UK mobiles let you divert calls with a short code. Dial the code, then your Automate Leads number, then #, and press call. Your dashboard shows these with your number filled in. Landline providers (BT, Virgin Media and others) offer similar diverts — check with yours.
**21*number#Forward every call
Everything goes to your receptionist.
**61*number#Forward when you don’t answer
Rings you first, then your receptionist after about 20 seconds.
**67*number#Forward when you’re busy
Already on a call? The next caller gets your receptionist.
**62*number#Forward when your phone is off
Out of signal or switched off.
To cancel all diverts, dial ##002#. Your network may charge for forwarded calls.
Your phone, answered. Every time.
Start with a free trial. Set up in an evening, cancel any time, and your receptionist starts answering as soon as your UK number is approved.